Data Privacy Policy

Introduction

neuroluxprois Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us in any capacity.

As the data controller, neuroluxprois Ltd (Registration Number: HE963258) is responsible for the processing of your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Data We Collect

We collect various types of personal data to provide and improve our online course revenue growth analytics services. The data we collect includes information you provide directly to us and information we collect automatically through your use of our services.

Information You Provide

• Contact information (name, email address, phone number)
• Company or organisation details
• Communication preferences
• Messages and enquiries sent through our contact forms
• Account information when you register for our services
• Payment and billing information (processed securely through third-party providers)

Information We Collect Automatically

• Website usage data and analytics information
• IP addresses and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring websites and search terms

How We Use Your Information

We use the personal data we collect for specific, legitimate business purposes. How we use your information depends on the services you use and your relationship with neuroluxprois.

Primary Uses

• To provide our online course analytics services and platform access
• To respond to your enquiries and provide customer support
• To process transactions and manage billing
• To send service-related communications and updates
• To improve our services and develop new features
• To comply with legal obligations and protect our rights

Marketing and Communications

With your consent, we may use your information to send you marketing communications about our services, industry insights, and relevant updates. You can opt out of marketing communications at any time.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses different types of cookies:

• Necessary cookies: Essential for website functionality and security
• Analytics cookies: Help us understand how visitors use our website
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used for advertising and personalisation

For detailed information about our use of cookies, please refer to our cookie policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information in the following circumstances:

• Service providers: With trusted third-party vendors who assist us in operating our website and providing services
• Legal requirements: When required by law or to protect our rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have given explicit permission for specific sharing

All third-party service providers are required to maintain appropriate security measures and use your information only for the purposes we specify.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Incident response procedures

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our data retention periods are based on:

• The nature of the data and the purposes for processing
• Legal and regulatory requirements
• Your relationship with neuroluxprois
• Legitimate business needs

Contact form enquiries are typically retained for 3 years, whilst client account information is retained for the duration of the service relationship plus 7 years for legal and tax purposes.

Your Rights

Under the GDPR and other applicable privacy laws, you have several rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate information
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to certain types of processing
• Right to withdraw consent: Withdraw previously given consent

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month of receipt.

International Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules for intra-group transfers
• Certification schemes and codes of conduct

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this privacy policy or wish to exercise your rights regarding your personal data, please contact us:

You also have the right to lodge a complaint with the Cyprus Commissioner for Personal Data Protection if you believe we have not complied with applicable data protection laws.